Our Refund Policy

At listaworkshop, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your lighting equipment, we offer a straightforward refund policy to make the process as easy as possible. Conditions for Refund: * You may request a refund within 30 days of receiving your order. * The item must be unused, in its original packaging, and in resalable condition. * Proof of purchase, such as the order number or receipt, is required. Non-Refundable Items: * Custom-made or special-order items. * Items marked as “Final Sale.” * Shipping and handling fees are non-refundable, unless the return is due to our error. How to Request a Refund: 1. Contact our customer support team at [email protected] to initiate the refund process. 2. Provide your order number and details about the item you wish to return. 3. Our team will provide you with instructions on how to return the item. 4. Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.

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If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We're here to help!
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Our Return Policy

At listaworkshop, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined below.

Return Conditions

  • Items must be returned in their original condition, unused, and with all original packaging and accessories.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (order number, invoice, etc.) is required for all returns.
  • Certain items, such as custom-made or clearance items, may not be eligible for return.

How to Initiate a Return

  • Contact our customer support team via email or phone to request a return authorization.
  • Pack the item(s) securely in the original packaging, including all accessories and documentation.
  • Ship the package to the return address provided by our customer support team.
  • We recommend using a trackable shipping method to ensure your return is received.

Associated Fees

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. A restocking fee may apply to certain returns, as indicated in the product description or during the return authorization process.

FAQs

Find answers to common questions about refunds and returns to help you understand our policies easily.
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We offer a full refund within 30 days of purchase if the product is unused and in original packaging.
To start a return, contact our customer service through the Refund and Returns page for detailed instructions.